Decorative Dash iconPassenger Sales

  • Direct e-mails and newsletters
  • Negotiation of Preferred Partner Agreements
  • Promotion through corporate and specialised travel agencies as well as tour operators
  • Direct promotion to all Travel Agents
  • Co-operation with local tourism boards and other stakeholders
  • Sales Support including development, pricing distribution, database set-up and monthly reporting
  • Market Intelligence, including market research, analysis as well as competitor benchmarking

Decorative Dash iconReservations & Ticketing

  • Call center services, including handling of all airline reservations
  • FIT and group booking enquiries
  • Tour operator series and allotment handling and controlling
  • Group Booking ticket issuance
  • Creation of monthly sales statistics, including revenue control & reporting
  • Dispatch of price sheets and product information
  • Telephone sales activities, product and destination advice
  • Handling enquiries of final consumers
  • ADM/ACM processing & Refund handling
  • Hotel accommodation bookings on airlines dedicated programs

Decorative Dash iconClaim Handling

  • Managing customer and baggage-related claims
  • Supporting airline claims against suppliers, including malperformance, service without order, tax, invoice control and negotiation of securities and grace periods
  • Handling state authority claims, such as illegal entries or public charges

Decorative Dash iconFinancial Services

  • Dedicated to airline’s specific needs
  • Tax/legal consulting and agreement screening
  • Correspondence, contracting and negotiation with suppliers
  • VAT handling (registration, application and reporting)
  • Full service controlling accounts (receivable and payable)
  • Debt collecting and control
  • Coordination, organisation and execution of all authorized payment transactions
  • Tax declaration